How to use special characters

This is the solution for using different types of characters/languages in our products with embedded fonts. You will need Adobe Flash Professional to follow the instructions below.

If you don't have Adobe Flash Professional and if the component allows it, you can use non-embedded fonts and you don't need these instructions as they should work with any type of character. To use non-embedded fonts you have to change the value of embedFonts attribute to false in your settings.xml file (some products have multiple embedFonts attributes so make sure all of them are set to false).


Step 1:

Edit the images.xml file with a text editor (a regular editor would be Notepad++) and set the format of the XML file to UTF-8. In Notepad++, from the menu, Format -> Encode in UTF-8. Type your text in CDATA tags for each image (in your UTF-8 formatted language) and Save the file.

For the second step, there are two possibilities:
- if you’re using any font other than the one already embedded in the component (like Arial and/or Verdana - depending on each component), go for Step 2A
- if you’re using the already embedded font go for Step 2B

Step 2A:

In the FLA file create an empty text field on the Stage using Text Tool (put it anywhere just make sure it’s outside the viewable area). Click on (select) this newly created text field on the Stage and go to Properties panel (Ctrl+F3) and select a font which you know it contains all the special characters you need. Click Embedding and select (using Ctrl+Click) all the character types you need (note that each selection increases little by little the SWF size).

Step 2B:

Open the Library (Ctrl+L), right clik on an empty space on the Library, select New Font, write Arial or Verdana for Name and Font, check Export for ActionScript, then write Arial or Verdana (the same as before) for the Identifier. Click OK.

Note: for Step 2B you’ll have to know that if you’ll be using rare characters, like Cyrillic, you won’t be able to see them, and you’ll have to go for Step 2A and use other fonts than Arial or Verdana. For Latin characters for example it won’t be a problem.

Step 3 for components having the font customizable through XML:

Edit the settings.xml file, and put the name of your font as the value for fontFace (note that it could differ from one component to another), like this

<fontFace value="your_font" />

Step 3 for components having the font customizable through CSS:

Edit the style.css file and write the name of your font for the font-family (you might want to put it twice, for both head and body), like this:

font-family: your_font;


Manuel V

Posted 7 years ago

Hi, can you give me a version of the BannerRotatorFX with Arial special chars embed ? I need to use accents and did al this steps but not work (I bought the product today). Thanks!

FlashXML Support

We sent you a private email with the modified Banner Rotator that displays the characters you want.


Posted 7 years ago

We are trying to use the components aned with brave, however, the chinese character could not be shown, could you please advise

FlashXML Support

Edit the settings.xml file for the products from the section/pages where Chinese characters are not displayed properly and change the value of embedFont to false.


Posted 7 years ago


I would like to set <embedFonts value=“false”> option. Because i Need to uce â á e´ and the euro symbol €

but I don’t find <embedFonts value=“false”> in my settings.

I use Polaroid FX free version …

Please … Can you help me to have it …



FlashXML Support

We’ll send you a modified version with the characters you want embedded in the SWF.


Posted 7 years ago

Hello, I want use Cyrilic (UTF-8) characters in the free version of Product Viewer FX, but I can’t modify the FLA files.
Could you send a modified version of the SWF please?

FlashXML Support

As specified in the FAQ, you can change the value of embedFonts attribute to false and you’ll be able to display Cyrillic characters. Note that there are two embedFonts attributes in the settings.xml file of the Product Viewer FX. Change both to false.

Artjoms Morscakovs

Posted 7 years ago

Hello, I do not have Adobe Flash product, are you able to provide Accordion FX with cyrillic support in shortText?

FlashXML Support

If you purchase the product we’ll send you a modified version that works with Cyrillic characters.

Do you have a question?

you will get an answer in 24 hours, tops.

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