One of the most important things to do, in order to have a successful business, is to build a relationship with your customers.
The relationship with your client is based on, first and foremost, service. They pay you to service their needs. They need to know that you are interested in their project. It is your job to assure the customer that their needs are important and that you are 100% focused on them. A smile goes a long way. Being friendly is the best way to set a positive tone with your clients. Your clients don’t like being treated like a child or insulted. Being condescending could be a natural reaction to facilitating your intention to help.Avoid this and get to know your clients, be humble, respectful and tactful.
The relationship between the client and the worker is described by the services they exchange. How the clients perceive you as a worker can easily be translated to judging you as a human being. Do not fall into the habit of responding and answering daily tasks like a pre-programmed robot. Be more human in the relationship with your clients.Your clients don’t want to hear “I can’t do that”! The problem is not that you now have the ability to produce what the client wants, but the killed conversation to discuss opportunities.
Never stop selling what you can do for your potential customer. Be flexible in what you can offer. Be available for your customers. Make the time if you do not have it, to talk to them, to give them progress reports. The day is limited to 24 hours, but a good project management tool or a good calendar is the best way to stay organized and handle it all. Just be empathetic to your customer and his or her needs-which isn’t such bad advice for dealing with people in general.
A happy customer will come back and it will refer you to others.